Customer Service Representative (Day-Mid-Late)

YOUR NEW CAREER AWAITS. WORK AT HOME AFTER ONSITE TRAINING!

Pay rates start at $13 - $16 an hour!

+ Extra pay for late shift!
+ Language premium (with fluent Spanish)!
+ Monthly Performance Bonuses, Voluntary OT & Extra Incentives!

3-4 Weeks Onsite at our new location in Allentown, PA!

7350 Tilghman Street

Allentown, PA 18106

3rd floor

PERKS:

Pay rate determined by your experience!
Voluntary Overtime to earn extra cash!
Opportunity for Monthly bonuses based upon your performance!
+ Various contests throughout each month for extra bonuses!
Raises based upon your performance.
Full Health benefits after 45 days - Medical, Dental & Vision.
Paid time off after 90 days.
401K.
Tuition Reimbursement.
Referral Incentive Program.
Employee Discounts Program!

Job Summary:

We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

Work schedules available Monday-Friday, 8hr shifts between 8:00 am-9:00 pm
Must be available to work 1-2 Saturdays during the month from 9:00 am–1:00 pm
- 4 hours of time off during the week (M-F) when a Saturday is worked
In Office Paid Training (Allentown, PA) will be 3-4 weeks, 8:00 am-4:30 pm - Work at Home granted after!
Answer inbound calls and greet customers with energy and enthusiasm.
Answer inbound collection calls.
Discuss credit card balances with customers and take payments on accounts.
Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
Meet department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues.
Communicate and follow instructions for one call customer resolution.
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

Skills Requirements:

Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating the ability to be empathetic and compassionate is preferred.
At least 1 year of customer service experience preferred.
Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
Must have the ability to work independently and in a team environment.
Ability to maintain accuracy and production standards.
Call center experience a plus!
Must be able to pass criminal check background screening.

To be considered for a Work at Home (WAH) position, the following criteria is required:

A dedicated workspace that is located within your own residence that is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours.
We provide the equipment while you work for us
Hardwired Cable or Fiber Optic internet connection (no wireless)
The modem must be able to directly connect to PC
Minimum 10 Mbps download / Minimum 5 Mbps upload speed

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type, and/or sit for extended periods of time.

Work from Home - Customer Service Representative - Allentown

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