Meridian iQor is searching for Customer Service Specialists to join our team!

Job Perks

Monthly Bonuses
Quarterly reviews and raises based upon performance
Career Development and Management Training
Travel and Entertainment Discounts
Comfortable work environment – no standing for long hours

Other Benefits

Full health benefits after 45 days
Paid time off after 90 days
401K
Tuition reimbursement
Referral Incentive Program

The Customer Service Specialist will handle complex or escalated customer contacts in order to resolve in the most satisfactory manner possible. He or she may respond to calls, emails, social media posts, and faxes.

The ideal candidate must be able to analyze and determine the appropriate action based on the situation, while working within the company policies. Possesses high level of advanced problem-solving skills and involve cross selling or up selling other products.

Requirements:

Two-Three (2-3) years of Customer Service/Administrative experience
Solid understanding of a fast-paced, high-volume Inbound Call Center
Strong computer skills
Excellent verbal and written communication skills; Ability to write concisely and free of grammatical errors
Strong understanding of social media channels

Other Skill Requirements:

Excellent attention to detail
Strong organizational skills
Ability to multi tasks using various systems
Ability to problem solve
Ability to learn rapidly and understand concepts quickly

Responsiblities:

Handle a wide range of inquiries related to travel
Deliver timely and accurate responses to customer questions and concerns
Respond to customer inquiries and provide first contact resolution of customer issues
Provide exceptional customer experience as measured through customer surveys and Quality Assurance
Monitor listening posts and identify trends or threats to the customer experience or our brands
Ability to identify and categorize work correctly

Additional Competencies and Behaviors:

Follow instruction and discretion with identified sensitive topics
Display a professional, positive, and enthusiastic demeanor to customers.
Maintain security and confidentiality of internal information and customer/account information
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our customers and employees around the world
Ability to work overtime as required

Customer Service Specialist - Meridian

About iQor