We are seeking Technical Support Representatives to assist our client’s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.

Benefits

Medical, Dental, Vision (Eligible after 30 days)
Tuition Reimbursement
Paid Time Off (After 90 days)
Referral Incentive Program
Premium discount offerings (movie tickets, amusement parks, gyms, etc.)
Performance Bonus

Responsibilities

Answer inbound calls and greet customers with energy and enthusiasm
Provide excellent technical support and customer service
Collaborate as part of a team to accomplish individual and team results
Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
Meets department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues
Demonstrated expertise in knowledge of policies and procedures related to client policies
Utilizing software, databases, scripts, and tools appropriately.

Requirements

1 year or more of technical support experience
Excellent computer skills, knowledge of basic applications
Ability to navigate multiple computer windows and multitask efficiently
High school diploma, GED
Attendance is key to success and necessary to meet objectives
Clear a criminal background check

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Technical Support Representative Charlotte

About iQor