We are seeking Work from Home- Customer Service Representatives to assist our client’s customers via inbound and outbound calls in a fast-paced environment utilizing our online benefits platform to provide all necessary information and tools required to make the best benefits decisions, assist and inform all members from access to enrollment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. Experienced candidates with knowledge of benefits should also be willing to learn on the job, have excellent communication skills, and be highly reliable.

A world of opportunity is waiting...

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Benefits & Perks

Medical, Dental, Vision (Eligible after 30 days)
Paid Time Off (Earn immediately and use after 90 days)
Tuition Reimbursement
Referral Incentive Program
Travel and Entertainment Discounts (movie tickets, amusement parks, gyms, etc.)
Quarterly Reviews & Raises (Performance based)
Performance Bonuses

Responsibilities

Demonstrated ability for call handling; issue identification; up-selling/cross-selling products; using of job tools and call resolution
Accurately document customer account in client systems
Follow all required scripts, policies, and procedures
Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)

Requirements

Candidate must collect equipment onsite in one of the following locations: Plano TX, Houston TX or Charlotte NC.
Minimum of 1 year of stable customer service experience (call center, food service, hospitality, or retail)
- 2+ years of customer service experience preferred
HS Diploma or GED/equivalent
- BA/BS degree preferred
Flexibility in working schedule (shifts vary by client and require at least one weekend day)
Self-motivated and able to adapt and comprehend changes in business processes and procedures
Criminal record check and drug test required

Work from Home Requirements

Environment: Quiet, secure, and distraction free for the duration of working hours.
Landline Phone: Not required
Internet: Wireless not permitted.
Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload
Connection: Direct connection from modem to PC required
Computer Specs:
- Company will provide PC

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community.

Work from Home- Customer Service Representative

About iQor