Job Summary:

We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer. Customer Service Representatives will listen to customers to understand the reason for their call or inquiry, address all inquiries and provide an accurate and efficient response.

Responsibilities:

Answer inbound calls or chats and greet customers with energy and enthusiasm.
Build lasting relationships with clients, customers, and other team members based on trust and reliability.
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
Meet department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues.
Communicate and follow instructions for one call customer resolution.
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
Take an active role in educating customers about our clients products and services.

Mininum Qualifications and Skills:

At least 18 years old
Good English communication and writting skills
Knowledge of collections and customer service practices and principles
Preferably with at least 6 months of International BPO experience
Can work full-time, on flexible schedules and overtime

Customer Service

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