We are seeking Customer Service Representatives to assist our client’s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.

In addition to the hourly rate, bonus opportunities can easily put hundreds of extra dollars in your paycheck monthly!

Benefits & Perks

Full health benefits after 45 days
Paid time off after 90 days
Tuition reimbursement
Quarterly reviews and raises based upon performance
Employee discounts (travel, leisure, entertainment)

+MUCH MORE!

Responsibilities

Demonstrated ability for call handling; issue identification; customer needs; using of job tools and cross selling and upselling
Accurately document customer account in client systems
Follow all required scripts, policies, and procedures
Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)

Requirements

Minimum 6 months of stable customer service experience
Candidate must be local to: North Charleston, SC
HS Diploma or GED/equivalent
Computer literacy and typing skills
Flexibility in schedules is required (Evenings and at least one weekend day)
Criminal record check and drug screen required

Work from Home Requirements

Environment: Quiet, secure, and distraction free for the duration of working hours.
Internet: Cable or Fiber Optic only.
Internet Speeds: minimum 10MBPS download/ 5 MBPS upload
Connection: Direct connection from modem to PC

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Work from Home- Customer Service Representative - North Charleston

About iQor