We are seeking enthusiastic, tech-savvy, and sales-driven individuals to join an exciting new program supporting U.S.-based small businesses.

This is more than a traditional customer service role! You will assist business owners in navigating a digital workforce management platform while delivering exceptional customer experiences, resolving technical inquiries, and identifying opportunities to recommend additional products and services.

Note: If you applied to iQor in the last 90 days, please check your inbox and spam/junk folders for updates.

Responsibilities include:

Provide exceptional customer support through inbound calls, chat, and email.
Educate and guide customers on software features, including employee scheduling, time tracking, HR, hiring, onboarding, and team communication.
Assist customers with account inquiries, subscription plans, and product navigation.
Troubleshoot common technical and platform-related issues using approved resources.
Provide basic guidance on supported payroll features within established guidelines.
Proactively identify upselling opportunities by understanding customer needs and recommending suitable subscription plans, upgrades, and additional features using approved guidelines.
Confidently communicate product benefits and value to customers while maintaining a positive customer experience.
Accurately document customer interactions, resolutions, and follow-up actions.
Escalate complex issues to the appropriate support teams.
Identify recurring customer concerns and contribute to continuous service improvement.

Qualifications/ Experience/ Requirements

Minimum High school graduate or 5 CXC Subjects including English A
Minimum 3-6 months of Sales experience
Excellent computer & web navigation skills
Accurate data input skills - must work with multiple systems to research, provide basic troubleshooting and resolve customer issues.
Accuracy and timeliness in entering and confirming information - Type min 25 WPM
Excellent communication skills – easy to understand – confident & friendly tone
Handle sensitive and confidential Customer information appropriately

Sales Representative- Wallerfield Sales

About iQor