We are seeking Customer Service Representatives to assist our client’s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.

Benefits

Medical, Dental, Vision (Eligible after 30 days)
Tuition Reimbursement
Paid Time Off (After 90 days)
Referral Incentive Program
Premium discount offerings (movie tickets, amusement parks, gyms, etc.)
Performance Bonus

Responsibilities

Answer inbound calls and greet customers with energy and enthusiasm
Collaborate as part of a team to accomplish individual and team results
Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
Meets department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues
Demonstrated expertise in knowledge of policies and procedures related to client policies
Utilizing software, databases, scripts, and tools appropriately.

Requirements

You have the flexibility to work any shift, including nights and especially weekends
High school diploma, GED
At least 6 months of customer service experience in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate
Attendance is key to success and necessary to meet objectives
Clear a criminal background check and drug screen

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Customer Service Representative - Charlotte

About iQor