We are seeking Customer Service Representatives to assist our client’s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service to existing customers with a one call resolve mindset. We accomplish this by handling customer questions and concerns with speed and professionalism. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.

A world of opportunity is waiting...

Let’s get started!

undefined

Benefits

Medical, Dental, Vision (Eligible after 30 days)
Tuition Reimbursement
Paid Time Off (Earn immediately and use after 90 days)
Referral Incentive Program
Premium discount offerings (movie tickets, amusement parks, gyms, etc.)
Performance Bonus

Responsibilities

Answer inbound calls and greet customers with energy and enthusiasm
Collaborate as part of a team to accomplish individual and team results
Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.
Meets department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues
Demonstrated expertise in knowledge of policies and procedures related to client policies
Utilizing software, databases, scripts, and tools appropriately.

Requirements

Be local to Dallas, TX
You have the flexibility to work any shift, including nights and especially weekends
Minimum High school diploma, GED
At least 6 months of customer service experience in a transaction based environment (call center, food service, hospitality, or retail) preferred, demonstrating ability to be empathetic and compassionate
Attendance is key to success and necessary to meet objectives
Clear a criminal background check and drug screen

Work from Home Requirements

Environment: Quiet, secure, and distraction free for the duration of working hours.
Landline Phone: Not Required
Internet: Wireless not permitted.
Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload
Connection: Direct connection from modem to PC required
Computer Specs:

Laptop or Desktop (Apple [Mac] or Chromebook is not permitted)
OS: Windows 10
CPU: Minimum Dual-core 1.5 GHz or Intel I class or AMD Phenom X2 class or better
RAM: 4 GB +
Hard Drive: 20 GB or more of available space
Ports on PC: Minimum of 1 USB and Ethernet Port

We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community.

Work from Home - Customer Service Representative - Charlotte

About iQor